Chris Wilcox, The Grove

Thinking about your next steps after college? Considering a career in hospitality? Read on to find out about Chris Wilcox’s journey after taking up an apprenticeship with HIT Training and what your future in the industry could look like.

With no real career plans after finishing his A-Levels, Chris Wilcox thought an apprenticeship in hospitality “seemed like an exciting route”. Now, having completed his Hospitality Team Member Apprenticeship with HIT Training, Chris is climbing the career ladder in hotel corporate sales.

One of the first hospitality employees in the UK to successfully complete the new apprenticeship standards, Chris works at The Grove, a luxury hotel, spa and golf resort set in 300 acres of Hertfordshire countryside.

On leaving school, Chris wasn’t sure what direction he wanted to take but felt a career in hospitality could be an exciting option because of the doors it opens into a variety of job roles. Fortunately, The Grove wanted to provide him with the best possible start to his professional journey and an apprenticeship programme was discussed as part of his recruitment package.

“My main objectives were to learn how a hotel runs day-to-day and get a feel for all the different departments. From the get-go, I wanted to have a better understanding of the difference between working on reception and as a concierge, to serving guests in the restaurant and taking event reservations.”

With support from HIT Training, Chris has not only gained a new qualification but the skills and knowledge to quickly and efficiently recognise customer needs, know how to match them to the products and services of The Grove and work as part of a team to ensure every customer feels welcomed and looked after.

Chris’s manager, Sally Humphrey saw the value of an apprenticeship, not just in improving the understanding and experience of team members but also the impact it can have on staff retention and motivation. 

Chris concluded:

“I’m thrilled to have completed the new Hospitality Team Member Apprenticeship and I’m so proud to have received a distinction. The encouragement I’ve had from my manager and my HIT trainer assessor has been second to none. I would definitely recommend a hospitality apprenticeship to anyone, there are so many roles in the sector and it’s a great way to find one that best suits your skill set.

To find out more about HIT Training, click here.

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